This is a benefitted Full Time, Day Shift position with a Monday - Friday work schedule, located at Scripps Clinic Carmel Valley supporting the Gastroenterology department.

Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

• #5 in Fortune Best Workplaces in Health Care 2023
• #78 in 2023 PEOPLE Companies that Care
• #95 in Fortune 100 Best Companies to Work for 2023
• Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024
• Nearly a quarter of our employees have been with Scripps Health for over 10 years.

Join our Gastroenterology department at the Scripps Clinic Carmel Valley as a Scheduling Specialist while working to schedule specialized procedures and office appointments. In this fast-paced role with heavy call volumes, you will serve on the front lines for our patients. Working together, you'll bring your expertise, compassion, and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.

Job duties may include the following:

• Responsible for interacting with patients, payers and providers to gather information for accurate registration including assigning of Medical Record Number, scheduling, referral/authorization, point of service payment collection, and document collection
• Responds to customer billing and payment inquires as needed.
• Mentors and trains staff on departmental procedures.
• Responsible for accurately scheduling and re-scheduling complex patient procedures and appointments.
• Accurately documents patient to provider communication, assessing urgency and escalating as appropriate.
• Performs a high volume of outbound patient calls, not too much face to face interaction with patients
• May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.

Required Qualifications:

• Must possess excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.:

Preferred Qualifications:

• 2 years of experience customer service or healthcare/medical office environment.
• Experience scheduling in Epic.
• Prior Ancillary scheduling experience.